Run Free Club Help Desk

Welcome to the Run Free Club Help Desk! Here you’ll find everything you need to know about earning, tracking, and spending your points.

What is the Run Free Club?

The Run Free Club is LUNA Sandals’ rewards program where you earn points on every order and redeem them for discounts on future purchases.

How do I check my points balance?

You can view your balance any time by logging into your Run Free Club Hub. Your total points and activity history (such as birthdays or purchases) will appear on your dashboard.

How do I earn Run Free Club Points?

• Place an order – Earn 10 points for every $1 spent.

• Like us on Facebook – 100 points.

• Celebrate your birthday – 250 points.

• Special promotions – Occasionally we run challenges or seasonal promos for bonus points!

✨ Tip: Make sure you’re logged into your account whenever you shop to ensure your points are credited.

How can I spend my points?

You can redeem your points for discount coupons directly in the Run Free Club Hub:

• 500 points = $5 off

• 2,000 points = $25 off

• 3,000 points = $50 off

• 5,000 points = $100 off

Do points expire?

Yes. Run Free Club points expire after 12 months of inactivity. To keep your account active, just earn or redeem points within that period.

Can I combine Run Free Club rewards with other discounts?

In most cases, points-based coupons can’t be stacked with other discount codes. You’ll be able to see available options when checking out.

How do referrals work?

• Share your unique referral link.

• Your friend gets a discount on their first order.

• Once they complete their purchase, you earn points as a thank-you!

Need help?

If you have questions about your points, redemption, or account access, reach out to our support team at [email protected].