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What are your shipping rates and delivery time frame?

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How do I track my order?

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Do you cater to special addresses like PO Boxes and Military bases?

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Do you ship to my country?

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Moonrock Guarantee

Regular and US-made LUNAs

Difference between regular and US-made LUNAs

Wings vs Retros vs Roots

Winged vs Retro vs Roots

How long do LUNAs last?

Are LUNAs just for running?

Are LUNA Sandals just for running?

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How can I redeem Run Free Club points?

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Give $ 20 to get $20

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Returns and Exchange Policy

What is your return/exchange policy?

How to Start a Return or Exchange

How to start a return/exchange

International Return and Exchange Policy

What is your international return/exchange policy

Return Two Orders in One Package

Can I return two orders in one parcel?

How Long Does a Refund Take

How long does a refund take?

Returns and Refunds

How to Adjust your Winged Laces

How to Adjust Retro Laces

How to adjust your Winged/Retro laces

How to Adjust your Roots Laces

How to adjust your Roots laces

Do you offer custom sandals?

Do you offer custom sizes?

How are LUNAs Supposed to FIt

How are LUNAs supposed to fit

Do you offer wide sizes?

Should I size down?

Why is your website suggesting I size down?

Are your sandals unisex?

The Simplest Ways to Determine Size

Size chart

Lace adjustment and Sizing

Best Way to Take Care of LUNA Sandals

What is the best way to take care of my LUNA sandals?

My laces are wearing out, how do I get a new one?

My laces broke! Can I repair them?

Replacement Parts

Replacement parts

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