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Find your LUNA Sandals related answers here.

LUNA Sandals Help Center

Our returns and exchanges are super easy!

Simply go to our exchange portal and go through the exchange or return process online and out system will walk you through the process step by step. All exchanges are free.

If you are returning a product, the $7.95 shipping label fee will be deducted from your refund.

With our 30-day LUNAfication guarantee, you can wear your LUNAs as much as you want (even outside!) in the first 30 days of your purchase and still send them back for an exchange or a refund with no restocking fee. After 30 days, you still have 60 more days to send your purchase back for an exchange or a refund but a reasonable restocking fee will be deducted if the item is not in brand-new condition.

What is your return/exchange policy?

All international shipping options and related pricing will be revealed at checkout when you plug in your address information. We ship everywhere worldwide and our current international shipping rate is $20USD. We now have the option for DDP shipping! You will receive a quote for the item(s) in your cart upon checkout to pre-pay any duties or fees to avoid a surprise charge upon delivery!

What are my international shipping options?

Yes! We offer Lace Repairs and Wing Repairs. 

Unfortunately, at this time we do not re-sole sandals, or replace the footbed regardless of the material. 

You can order a Lace replacement here, or leather roots laces here. 
For Wing repairs or replacements, please contact us! 

If the side notch of your sandal has torn, unfortunately, that is unrepairable. Any sandals purchased within a year from our website are covered under warranty. View our full warranty policy

⚒️ Do you offer repairs? 

Hi! 
It looks like your order is still being processed and packed. 
You will receive an email with the tracking number once it has shipped! Thank you for your patience!

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