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Contact us

Edit/Cancel my order

Where is my order?

What’s my tracking number

Order confirmation

Why haven't I received my order confirmation?

Order Management

Shipping rates and delivery time frame

What are your shipping rates and delivery time frame?

How to track your order

How do I track my order?

Customs and Import fees

Special Addresses like PO Boxes and Military bases

Do you cater to special addresses like PO Boxes and Military bases?

International Shipping

Do you ship to my country?

Shipping

Scam Websites

Spam website

Out of Stock

Size out of stock?

Moonrock Guarantee

Regular and US-made LUNAs

Difference between regular and US-made LUNAs

Wings vs Retros vs Roots

Winged vs Retro vs Roots

How long do LUNAs last?

Are LUNAs just for running?

Are LUNA Sandals just for running?

Accessibility

General Information

Run Free Club

Run Club Account

How to Redeem Run Free Club Points

How can I redeem Run Free Club points?

Referrals

Give $ 20 to get $20

Become an Affiliate

Become an affiliate

Pro Purchase Program

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Method of Payment

Accepted payment methods

How to use Discount/Gift Card

How do I enter a discount code/gift card

Birthday Discounts

Birthday discounts

First Purchase Discount

First time purchase discount

Military Discount

Discount Codes

Payment Methods and Discount Codes

Returns and Exchange Policy

What is your return/exchange policy?

How to Start a Return or Exchange

How to start a return/exchange

International Return and Exchange Policy

What is your international return/exchange policy

Return Two Orders in One Package

Can I return two orders in one parcel?

How Long Does a Refund Take

How long does a refund take?

Returns and Refunds

How to Adjust your Winged Laces

How to Adjust Retro Laces

How to adjust your Winged/Retro laces

How to Adjust your Roots Laces

How to adjust your Roots laces

Do you offer custom sandals?

Do you offer custom sizes?

How are LUNAs Supposed to FIt

How are LUNAs supposed to fit

Do you offer wide sizes?

Should I size down?

Why is your website suggesting I size down?

Are your sandals unisex?

The Simplest Ways to Determine Size

Size chart

Lace adjustment and Sizing

Best Way to Take Care of LUNA Sandals

What is the best way to take care of my LUNA sandals?

My laces are wearing out, how do I get a new one?

My laces broke! Can I repair them?

Replacement Parts

Replacement parts

Post-Purchase