How to Start a Return or ExchangeUpdated a year ago

CUSTOMERS IN UNITED STATES

For all purchases made on lunasandals.com, click here to start a return or an exchange.

CUSTOMERS OUTSIDE OF USA

Please click here start your return or exchange from our exchange portal. If you are in CA, UK or AU, our system will create a return label for you and the cost of the label will be deducted from your refund. If you are elsewhere, you will still need to visit our return/exchange portal, then you will need to purchase a return label yourself with your choice of shipping provider to send your items back to us. Our system will not be generating a label for you 

For all international exchanges, shipping of your new item is on us. 

Our return address is:

LUNA Sandals

4C Fifth Street

Wenatchee, WA

98801

* For international returns, you will not be refunded the duty and taxes paid on a package. 

AMAZON.COM ORDERS

If you purchased from Amazon.com please start a return from your Amazon account.