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<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once we receive your item at our factory, it may be up to 5 business days before your return/exchange is processed. Credits may take up to 5 business days to post on your account, although it is usually sooner :)&#xA0;</span><br style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p>

Refunds will be issued to your account within 2-5 business days of receipt (not including transit time for the item to arrive at LUNA). Credits may take up to 5 business days to post on your account.Visit our Returns/Exchanges Page to learn more

How Long Does a Refund Take

Returns and Refunds

How long does a refund take?

Roots of LUNA

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Regular and US-made LUNAs

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Winged vs Retro vs Roots

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Are LUNA Sandals just for running?

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Returns and Exchange Policy

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How to Start a Return or Exchange

How to start a return/exchange

International Return and Exchange Policy

What is your international return/exchange policy

Return Two Orders in One Package

Can I return two orders in one parcel?

How to Adjust your Winged Laces

How to Adjust Retro Laces

How to adjust your Winged/Retro laces

How to Adjust your Roots Laces

How to adjust your Roots laces

Do you offer custom sandals?

Do you offer custom sizes?

How are LUNAs Supposed to FIt

How are LUNAs supposed to fit

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Should I size down?

Why is your website suggesting I size down?

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The Simplest Ways to Determine Size

Size chart

Lace adjustment and Sizing

Best Way to Take Care of LUNA Sandals

What is the best way to take care of my LUNA sandals?

My laces are wearing out, how do I get a new one?

My laces broke! Can I repair them?

Replacement Parts

Replacement parts

Post-Purchase

How Long Does a Refund TakeUpdated a year ago